Nortel Engineering Technical Assistance Support (ETAS)
It is comforting to know that the finest super-technicians are available and they have the ability to access your phone system, coordinate with the resident Affiliated Telephone Technician, and resolve your problems in a timely matter. ONLY AUTHORIZED DISTRIBUTORS CAN WORK WITH ETAS. This elite group is available seven (7) days a week, 24 hours a day. They are certified in all Nortel PBX’s and their sole function is to troubleshoot problems for the customers of Authorized Distributors.
Keep in mind that a Nortel channel partner like Affiliated Communications
must be accredited to service Nortel products.
ETAS Process
1) We register your system with Nortel.
2) We give them your customer information so they quickly can pull up your
history and help resolve problems properly.
3) With Remote computers, they dial up your system to instruct your resident
technician or reprogram themselves. ETAS technicians actually work for Nortel
but their services are extended to us because of our agreement with Nortel.
In emergency situations they can authorize the drop-shipment of parts to your
location.