Affiliated offers a wide range of voice communication services. Voice communications is moving from old legacy proprietary systems to server based software driven applications. Data and Voice are converging into an IP environment. This has brought about significant changes in our service organization.
Affiliated provides consulting, design, project management, administration and maintenance. We have direct access to consultants and engineers when designing complex Call Center, Interactive Voice Response (IVR) and Computer Telephony (CTI) applications. Additionally, we can assist you in implementing and maintaining leading edge voice applications.
Affiliated core business is maintaining your Nortel investment. We offer customized as well as standard maintenance contracts to our customers at a very competitive price. We understand that all customer needs are different and all contracts can be tailored to the individual customer needs. Our maintenance plan includes monitoring your Nortel Meridian system and conducting regular check ups to make sure the system is maintaining optimal performance. Affiliated maintains a staff of Nortel certified technicians. These technicians are Nortel trained on all of Nortel’s voice products.